FAQs

What is your delivery Policy?

3 working days if ordered before 1pm.

For purchases over £50 postage is FOC.

Purchases under £50 postage is £3.99

What is your returns policy?

If a customer is not completely satisfied with a purchased item and has not been used or fitted it may returned for a full refund

Faulty Items:

Goods purchased from Westerham Cyclery come with a full warranty, warranties generally cover manufacturing defects. If you feel that the product you have purchased is of poor workmanship or faulty then please e-mail us so we can guide you through the returns procedure. On occasion we may be able to resolve your query without the need to return saving you time and money.

The fastest way to return an item is to email warranty@westerhamcyclery.co.uk please provide a description of the item, when it was purchased, why you are returning it and your contact details so we can get in touch with you to discuss the issue.

Customer satisfaction is our satisfaction and we will do all we can to satisfy your expectations.

Our Warranty Policy

Your statutory rights remain unaffected.

Westerham Cyclery Ltd does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product unless expressly permitted in writing by Westerham Cyclery Ltd.

Westerham Cyclery Ltd does not cover general wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc.

Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.

After the initial 30 day period Westerham Cyclery Ltd reserve the right to repair/replace any defective part under warranty.

Warranty is non transferrable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.

Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.

Usage during competitions, events, circuits or activities other than those for which the bicycle/component has been conceived will greatly reduce its useful life and is not covered under warranty.

Costs incurred as a result of loss of use are not covered.

If a repair/replacement is not possible Westerham Cyclery Ltd reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.

Always install, repair and use your product in strict compliance with the product's instructions; failure to do so might damage the products and cause a serious accident.